Legal
Refund & Cancellation
Last updated 1 September 2026
This policy sets out how cancellations, refunds and revisions work for services booked with Studio 52 Arts Production Ltd.
If you cancel
| When you cancel | Refund |
|---|---|
| 14 days or more before the service date | Full refund |
| 7–13 days before the service date | 50% refund |
| Less than 7 days before the service date | No refund |
If we cancel
If we have to cancel because of unforeseen circumstances, you can choose a full refund or a new date.
What refunds cover
Refunds apply to Studio 52's service fees only. Third-party costs we have paid on your behalf — such as permits and equipment hire — can't be refunded.
Quality concerns
If you're not happy with the final deliverables, tell us within 7 days of receiving them. We may offer revisions or a partial refund.
Digital deliverables
Once services have been carried out and delivered, refunds aren't usually available — but we'll always work with you to meet your expectations.
Revisions
Request revisions within 7 days of receiving your deliverables. A reasonable number of revisions is included in the agreed scope. Work beyond that scope may be charged, and we'll agree any extra cost with you before going ahead.
How to request a refund
Email [email protected] with your order details and the reason for your request. Approved refunds are processed within 14 days to the original payment method.
Questions about this policy?
Email [email protected] or write to Studio 52 Arts Production Ltd, The Charter Building, Vine St, Uxbridge, London UB8 1JG, UK.